Patient satisfaction department: Teamwork and high standards
The Department of Patient Satisfaction assists patients and families with any questions or concerns that may arise during their hospital stay. Our representatives work closely with physicians and managers of other departments to ensure that our patients’ needs are met. We meet regularly to evaluate hospital processes and implement patient care and safety initiatives. Our quality teams are charged with improving quality of care delivered with a focus on best-practice initiatives, as well as ensuring evidenced-based care standards are met.
For more information please contact the Patient Satisfaction Department at 973-429-6288.
Our Compliance Program: Meeting or exceeding the highest standards
We comply with federal and state laws and strive to meet the highest standards of business and professional ethics. In addition, we maintain compliance with the Federal Deficit Reduction Act of 2005, which ensures compliance to federal and state laws as they pertain to preventing and detecting fraud, waste, and abuse in state and federal health care programs.
The Speak-Up™ Program is sponsored by the Joint Commission: Patients are urged to “speak up” in an effort to make care safer and prevent health care errors. Research has shown that patients who take part in decisions about their health care are more likely to get better faster. At Mountainside Hospital, patients are urged to be an active, involved, informed member of their health care team and to always “Speak-Up.”
Help us improve
If you have a complaint or concern about your care, you have the right to express those concerns and a right to a prompt response. We encourage you to bring those concerns to your nurse or physician as soon as possible. If they cannot assist you, they will reach out to someone who can to ensure that the complaint/concern is handled.
In the event your care providers are unable to assist you, we encourage you to reach out to our Patient Satisfaction Department. Our Patient Satisfaction Coordinator is available Monday through Friday from 7:00 AM to 3:00 PM. She can be reached at (973) 429-6288. After hours and on weekends, you can call (973) 429-6000 and ask to speak to the Nursing Supervisor. In the event you feel the hospital is unable to assist you, the following options are available:
The Joint Commission: 1-800-994-6640 or email firstname.lastname@example.org
NJDHHS 1-800-792-9770 or mail at P.O. Box367, Trenton, NJ, 08652
Please note that the hospital will not retaliate against you in any way for filing a complaint/concern.