Answers to some frequently asked patient questions

Who can use the HackensackUMC Mountainside RelayHealth service?

Any established patient who sees a doctor that is enrolled in HackensackUMC Mountainside RelayHealth may use the service.

How do I get started?

Go to www.Mountainside and click Register as a New User.

How do I know if my doctor uses HackensackUMC Mountainside RelayHealth?

Click on Find Your Doctor to view the list of participating providers. To use HackensackUMC Mountainside RelayHealth, you must have an existing relationship with a physician who uses the service. If you want to change to a new physician who uses HackensackUMC Mountainside RelayHealth, you must schedule an in-office visit before communicating online. Physicians are added regularly.

Is my privacy protected?

HackensackUMC Mountainside RelayHealth is completely secure and HIPAA compliant. Encryption technology and a stringent privacy policy protect your personal information more securely than either the telephone or regular e-mail. Your information is only accessible by you, your doctor and your doctor’s authorized staff.

Who do I contact with additional questions about this program?

For more details, email Support@RelayHealth.comor call 866-735-2963.


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